What's the turnaround?
Standard turnaround is five business days, committed at payment. Need it sooner? A two to four day rush adds 25% of the case total, and next-day service adds 50%. Both are confirmed at intake.
What formats do you accept?
PDFs are ideal, but every accessible, readable file in your confirmed case is counted and reviewed, whether that's Word documents, images, or mixed scans. If a file is corrupted, password-protected, or won't open, we'll tell you and ask for a replacement.
Do you work with our existing organization of the records?
Yes. If your records arrive Bates-stamped or pre-sorted, we work within your structure and keep the summary consistent with it.
Who actually sees the records?
Only the NaviCase clinician assigned to your case and quality-review staff, under access controls and confidentiality obligations. Every reviewer is based in North America and in active orthopedic or spine clinical practice. No offshore processing, ever.
Do you use AI?
Yes, openly. AI-based tools help organize the record. The practicing clinician on your case creates the deliverable, reads the actual PDFs, and verifies it against the source records before anything is delivered. AI makes us faster; the clinician makes it accurate.
How do payments work?
Your count confirmation generally arrives the same business day your records do: your exact total for each review option, pages times rate, each with its own secure pay link for card or ACH. Paying the option you want starts that review, so nothing is ever outstanding after delivery. Returning clients can opt in to auto-charge on the confirmed count, invoices reference your case number rather than the patient, and volume accounts can move to monthly consolidated billing.
Do you give opinions on the case?
Only when you order them. The Record Summary and Summary + Analysis tiers report the record without opinions. The Expert Medical-Legal Review tier adds a board-certified orthopaedic surgeon's written opinions on causation, permanency, disability, and future care, under a separate physician-specific engagement.
